Cards Issuing processes include the product management (defining, producing and delivering the card products depending on their characteristics – e.g. debit, credit, pre-paid, virtual), the marketing function on acquiring and retaining customers (campaigns, promotions, segmentation and loyalty programs), the customers management (applications-scoring, account set-up and management and customer service-all channels), the transactions processing (authorization, clearing and settlement, the risk and fraud management, charge backs), the customer billing (monthly statement, pricing policy) and the collections.
Our Solutions
Product management
- Pin issuing for full cards portfolio (Pin Management System)
- CVC integration for full cards portfolio
- Issuing integration of new products
Marketing management
- Loyalty programs for co-branded (super market chain) credit cards
- Loyalty programs for co-branded (hospital) credit cards
- “Cash injection” rewarding for selected clientele
Customer management
- Consolidation of distinct card files to one Customer file
- Lost / stolen cards management
- Emergency cards replacement management
Transactions management
- Pre-Authorization and Authorization completion matching
- Reversals handling
- Close batch transactions reconciliation
- Missing transactions data entry, approval and integration to clearing
Customer billing
- Billing statements design and implementation
- Debt settlement / Debt restructuring for credit cards debt
Collections
- Debt collection companies and law firms update for new debt settlements
- Collection Letters issuing to MasterCard / Visa
